YMTEA offers flexible air freight and ocean freight options depending on order volume, destination and delivery requirements.

For non-custom orders, delivery typically takes 7–14 days, depending on the destination, shipping method and applicable delivery conditions.

YMTEA can arrange air freight or ocean freight depending on order volume, destination and delivery requirements. Ocean freight schedules may differ by route and carrier, so the applicable timeline will be confirmed before the order is finalized.

For suitable orders, we can also arrange consolidated shipping to help optimize logistics costs and delivery schedules.

Customized orders follow a separately confirmed production and delivery schedule.

Our standard B2B starting quantities are designed to allow businesses to test products before scaling.

• Loose-Leaf Wholesale: From 15 KG
• Custom Individually Packed Tea Bags: From 2,000 Bags (typically 3–8 g per bag)

These starting quantities can support product testing, new tea launches, private label development and gradual volume expansion.

For OEM, private label or mixed-product orders, MOQ may vary depending on the product, packaging and customization requirements.

For shipments arranged under applicable DDP (Delivered Duty Paid) terms, YMTEA can coordinate customs clearance and the applicable import duties and taxes as part of the delivery arrangement.

The exact shipping terms depend on the destination country, order size and logistics solution selected.

Standard orders are normally processed within 24 hours after payment and order confirmation.

For customized products, including OEM, private label and custom packaging, preparation typically takes up to 3 business days before the order enters the next stage of production or fulfillment, depending on project requirements.

For larger or highly customized orders, we will confirm the production and shipping schedule before the order is finalized.

If your package arrives damaged, please take clear photographs of:

• The damaged outer packaging
• The shipping label
• The damaged products and internal packaging

Please contact YMTEA as soon as possible so that we can review the shipment and coordinate with the carrier when necessary.

Minor damage: Where the tea itself remains usable, we may offer a partial refund, such as a 10% refund, depending on the circumstances.

Severe damage: Where products are substantially damaged or unusable, we may arrange a replacement shipment.

Each case is reviewed according to the actual condition of the shipment.

If tracking information shows no meaningful movement for an extended period, typically 15–20 days, or the tracking status shows “Delivered” but the shipment was not received, please contact us.

YMTEA will work with the carrier to initiate a missing shipment investigation.

If the carrier cannot resolve the case within approximately 3 business days after the investigation is initiated, we may arrange a replacement shipment, subject to the carrier investigation and shipment circumstances.

Because tea is a food product and is subject to specific storage, safety and import requirements, tea products generally cannot be returned simply because the buyer has changed their mind.

However, if we send the wrong product or there is a significant discrepancy in the agreed shipment quantity or weight, please contact YMTEA.

We will review the case and may arrange a replacement or refund where appropriate.

Eligible teaware and porcelain products may generally be returned to YMTEA's designated return location within 15 days of receipt, subject to the applicable return conditions.

If the return is unrelated to product quality and the customer simply wishes to return the product, the buyer must contact YMTEA customer service within 15 days of delivery.

Returns require prior agreement with YMTEA before the product is shipped back.

For buyer-requested returns unrelated to product quality, the buyer is responsible for the return shipping cost. We currently cannot provide return shipping labels through our logistics partners.

Once the returned product has been received and inspected, YMTEA will process a refund for the eligible product value.

Every bag or box is manually checked as part of our packaging quality control process. Our commitment is that the net weight will meet or exceed the stated specification. Product weight specifications are confirmed according to the agreed product and packaging requirements.

YMTEA works to ensure that the supplied tea matches its agreed product description and confirmed flavor profile. We use product specifications and quality checks to help maintain consistency between orders. As tea is a natural agricultural product, minor variations between harvests may occur.

We visually inspect the tea and manually check individual bags or boxes for packaging and sealing issues before dispatch. Product appearance, packaging details and applicable batch information can help buyers understand the product they receive.

Origin, year and other product information are displayed on the packaging where applicable. Buyers can use the available product and batch information to verify the details provided for their product. The information available depends on the specific tea and its documentation.

Before production, we confirm the relevant product specifications, tea selection, weight, packaging and design details with the customer through a video meeting or email. Production follows the agreed specifications and approved design. Important changes are reconfirmed before implementation.

Non-custom orders typically arrive within 7–14 days, depending on the destination, shipping method and applicable delivery conditions. Customized orders require a separately confirmed production and delivery schedule. The applicable timeline is confirmed for each order.

Please contact YMTEA with your order details and clear photographs of the product, packaging and any relevant labels. We will review the issue against the confirmed specifications and available quality-control records, then discuss an appropriate resolution based on the circumstances and applicable order terms.

Yes. YMTEA supports mixed B2B orders for suitable products, allowing buyers to test different teas or build a broader product range without committing to a single large-volume product.

The available combination depends on product type, packaging and order requirements.

Yes. YMTEA provides OEM and private label tea solutions for businesses looking to develop their own tea products and packaging.

• Loose leaf tea
• Custom tea bags
• Private label packaging
• Product selection and blending
• Custom packaging formats
• B2B bulk orders

Minimum quantities and production requirements depend on the specific project.

Yes. YMTEA's starting MOQ of 15 KG for loose-leaf wholesale and 2,000 individually packed tea bags is designed to give businesses an opportunity to test products and markets before moving to larger-volume procurement.

This can be useful for specialty tea shops, importers, distributors, cafés, hospitality businesses and brands developing new tea products.

YMTEA focuses on Chinese teas sourced from origin, including Pu-erh tea, Yunnan black tea and other Chinese tea products.

Available products may include loose leaf tea, bulk tea, custom tea bags and selected teaware.

For current products and available specifications, please visit our product catalogue.

Yes. If you provide your target market, expected quantity, preferred tea type, price range, packaging requirements and intended application, YMTEA can recommend suitable sourcing options.

For European B2B buyers, we can also discuss requirements related to product documentation, quality control, logistics and customization.

You can start by telling us:

• Your target market
• Tea type or product category
• Estimated order quantity
• Packaging requirements
• Whether you need OEM or private label
• Your preferred delivery destination

Our team can then help identify suitable products, confirm MOQ, discuss customization and provide the appropriate sourcing and logistics information.

For a faster quotation, please include as much of the above information as possible in your first enquiry.